Brands | Help Center

Brand Guide

How can we help?

Onboarding

Everything you need to know to successfully complete your brand onboarding and prepare for launch on ShopMy.

10 Articles

Getting Started on ShopMy

Guidance on how to set your brand up for success on ShopMy.

8 Articles

Discover

FAQs on how to use ShopMy’s Discover tool to connect with creators.

16 Articles

Lookbooks & Gifting

Answers to common questions about Lookbooks and gifting creators.

21 Articles

Chat

Answers to questions about the Chat function and communicating with creators.

6 Articles

Commission Rates

Guidance on setting, customizing, and optimizing commission rates to drive creator engagement and performance.

10 Articles

Opportunities

Everything you need to know about using Opportunities to run incentive-based campaigns and activate creators at scale.

17 Articles

Analytics

Tracking performance, understanding sales data, and using analytics tools to optimize your ShopMy strategy.

8 Articles

Mentions

Answers to questions about how ShopMy tracks social mentions, what appears in the Mentions feed, and how to troubleshoot missing content.

8 Articles

Discount Codes

Guidance on setting up, managing, and sharing custom discount codes.

12 Articles

Billing & Subscriptions

Details on subscription fees, invoices, payment methods, and how ShopMy handles commission payouts.

8 Articles

Shopify Integration

Answers to common questions about connecting your Shopify store to ShopMy, syncing products, and troubleshooting integration issues.

5 Articles

Affiliate Package

Everything you need to know about ShopMy’s Affiliate Package. This section covers core functionality, commission payments, billing and more.

23 Articles

ShopMy Network

Key benefits and functionality available to brands that join ShopMy’s affiliate network directly.

6 Articles

Click & Order Tracking

How ShopMy tracks clicks and orders, attributes sales to creators, and ensures accurate reporting.

7 Articles

Templates

A curated set of message examples to guide your creator communication on ShopMy. Customize as needed to match your tone and goals.

5 Articles

Onboarding

Getting Started on ShopMy

Discover

Lookbooks & Gifting

Chat

Commission Rates

Opportunities

Analytics

Mentions

Discount Codes

Billing & Subscriptions

Shopify Integration

Affiliate Package

ShopMy Network

Click & Order Tracking

Templates

How do I set up ShopMy on my site, and when will I be able to access my account?

Can I schedule my kickoff call right away?

When will I get my first invoice?

When will my brand be visible to creators on ShopMy?

What information does ShopMy collect?

I’m using ShopMy via another network (Rakuten, CJ, Impact, Pepperjam, Partnerize, AWIN, or another). What do I need to do to get started?

Should I notify the ShopMy team if I make changes to my site after launching?

Will ShopMy need to place any test orders on my site?

Why is ShopMy asking me to place scripts on my site?

Who will be my point of contact for any questions about the platform or strategy?

What is ShopMy 101 and how do I access it?

Do I have to complete ShopMy 101 before I can schedule my Kickoff call?

Who from my team should take ShopMy 101?

What should I prioritize in my first 30 days on ShopMy?

Why should I connect my brand’s socials to ShopMy?

How do I onboard creators to ShopMy?

Why should I onboard creators to ShopMy?

How do I see which creators my brand has onboarded?

What is the Discover tool?

How are ShopMy creators vetted?

What are the different creator tiers?

What is a talent card?

Why don’t I see data in some talent cards?

How do I find creators that are promoting my brand?

How do I use advanced filters to search for creators?

How do I add creators to a list?

Is there a way to bulk add creators to a list?

Is there a way to merge lists?

How are talent card analytics calculated?

How often are Discover lists updated?

Can I export a Discover list?

What should I do if I don’t see a specific city in the Geography filter?

What modules do I need to be subscribed to in order to access Discover?

I’m searching for a specific creator but they aren’t showing up in Discover. Why is this happening?

What are Lookbooks?

What are the dimensions for Lookbook cover images?

Can I set limits on gifting in Lookbooks?

When putting together a Lookbook is there a way to sync other product photos from Shopify?

I’m building a Lookbook and I’m not seeing the products I want to add in my catalog. What should I do?

Can I control which product combinations creators select in a Lookbook (e.g., matching sets)?

Can I duplicate a Lookbook?

How should I approach gifting internationally? How do we handle imports and duties taxes?

I want to gift product but it isn’t live on my brand’s site yet. Is there a way to still use automated Lookbooks?

What does the “View Public” setting mean?

I sent a creator product but they didn’t post. What should I do?

How do I know if a creator has accepted a Lookbook?

Can I cancel a gifting request after it’s been sent?

Can I adjust the expiration date of a Lookbook after it’s been sent?

What happens if a creator needs to exchange an item they were gifted? Can I re-send the same Lookbook?

How do I see analytics for each Lookbook?

What pulls into the social mentions associated with a Lookbook?

Where can I find Lookbook orders in my Shopify account?

Does a gifting order automatically sync with Shopify?

Why am I seeing disconnected products in my Lookbook?

How do I reimburse a creator if they were charged duties?

How do I bulk message creators?

Can I schedule messages to be sent later?

Can I send attachments or links in Chat?

Can creators see if I’ve read their message?

Can I delete or edit a message after I send it?

Do I need to respond to every message I get from creators?

How do I issue a custom commission rate?

Can I schedule custom commission rates ahead of time or put time limits on them?

How do brands set commission rates for new vs. returning customers?